FAQ
Where is the bank located?
We have 17 convenient Iowa locations for your banking needs:
Anamosa: 107 S. Garnavillo St
Bellevue: 300 N 2nd St
Cascade: 1550 1st Ave E
Dubuque: 4250 Asbury Rd
Decorah: 801 South Mechanic St
Dyersville: 208 2nd St SE and 1611 8th St SE
Epworth: 102 Bierman Rd
Guttenberg: 507 Hwy 52 South
LaMotte: 200 N Main St
Luxemburg: 105 East Main St
Maquoketa: 18298 Hwy 64
Monticello: 424 East Oak St.
Oelwein: 201 S Frederick
Peosta: 200 Peosta St
Postville: 100 N Lawler St
Waukon: 820 11th Ave SW
Worthington: 110 1st Ave W
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Can I do all of my banking with you?
Yes! Thanks to the many products we offer and the convenience of Direct Deposits, ATMs, and Online Banking, everyday banking activities can be performed on your own time. Please contact us with questions concerning your banking needs.
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How do I make a deposit into my account from a remote location?
You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. You may also transfer money through Online Banking. We also offer bank-by-mail service, which allows you to mail non-recurring deposits. Also available, Account to Account transfer where you can transfer money from a checking or savings at an outside institution to your checking or savings account at Fidelity Bank & Trust. Contact us on a method that is best for you.
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What is Online Banking?
Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking.
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What can I do with Online Banking?
You can view account balances, transaction history, transfer money, view check images, use bill pay, download statements and transactions to a personal financial manager and much more.
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There seems to be alot of security features with online banking. Why?
While the chances of identity theft or monetary loss are slim, there do exist active malicious entities on the Internet that look to fraudulently gain from unsuspecting individuals. One of the most popular methods of fraud is through impersonating individuals during the login process. It is our intention to make this process as difficult as possible for these fraudsters while keeping your experience as hassle-free as possible.
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What is the Random Code and Security Key?
The Random Code is an extra security measure used to eliminate fraudsters from knowing your login process because this randomly changes each time you log in.
The Security Key Image is used to help you identify our site as legitimate. The text word or phrase you select will be converted to an image. When you log into Online Banking you will see the Security Key Image on every page.
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Can I look at all of my transactions at any time?
Yes. With Online Banking you have access to your account information 24 hours a day, seven days a week.
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How frequently is my information updated?
Your account information is updated several times throughout the day. The balance and transactions you see online are real-time, meaning it is up to date and accurate.
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What is Bill Pay?
Bill Pay is a service that automatically pays your bills from your checking account. You set up the dates you would like the bills paid, and the Bill Pay provider will forward payment to your payee.
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Is there a charge for Bill Pay?
There are no fees for Bill Pay. You can pay as many bills as you would like.
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Can I change my questions and/or my Security Key?
Of course. Once in Online Banking, go to the Options tab and that is where you will see the User Information, this is where you can edit your Security Key. You may also choose Challenge Questions where you may change those if you like. One other feature is the Change Password option. You may change your password at any time when logged in to Online Banking.
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How do I set up Direct Deposit of my payroll?
After your check application has been approved, you will receive our routing and transit number, and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your employment, and your direct deposit will usually begin within thirty days.
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What is the routing number for Fidelity Bank & Trust?
Our route number is 073914398.
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What is Privileged Status?
Privileged Status is a network of over 700 institutions in 29 states that have banded together so that our customers can use each other’s ATMs without a surcharge. When using an ATM, look for the Privileged Status logo on the machine. If there is one present you will not be charged a surcharge for the transaction. Contact one of our convenient locations for further details or log onto www.shazam.net, click on ATM locator then on Privileged Status for a list of participating ATMs.
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