Home : Privacy Statement

Fidelity Bank & Trust recognizes and respects our responsibility to protect our customers' private information. The success of a financial institution like ours depends heavily on the level of trust and confidence it enjoys with its depositors and shareholders. In continuing our commitment to provide quality service to our customers, Fidelity Bank & Trust, has adopted the following privacy statement for officers, directors and employees. This privacy statement applies to individuals and Fidelity Bank & Trust reserves the right to amend it at any time.

Our Internet Web Site: Visitors to the Fidelity Bank & Trust web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to us. Standard software is used to collect and store ONLY the following, non-identifying information about our visitors: the name of the domain from which you access the Internet (for example, aol.com if you are connecting from an America Online account, or iastate.edu if you are connecting from Iowa State University's domain); the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

E-Mail: Visitors may elect to provide us with personal information via e-mail or our feedback form. This information is used internally, as appropriate, to handle the sender's request and manage the Fidelity Bank & Trust web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind e-mail is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with this level of privacy, please use another form of communication. Visitors should call us directly at 563-875-7157 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. Fidelity Bank & Trust will NEVER ask you for your Personal Identification Number (PIN) for your Fidelity Bank & Trust ATM card or any other card. If you are asked for this information, please call 563-875-7157 and report it to a customer service representative immediately.

Children's Online Privacy: We recognize that protecting children's identities and privacy on-line is important. We do not automatically collect personal information from children while they visit our site. We do not share any type of information regarding children with third parties. Should we receive a request from a child, we may respond to the request using the e-mail address provided to us. Upon completion of this request, we may keep your e-mail address for the purpose of sending information pertinent to the All Star Club or Fidelity Bank & Trust. If there is inappropriate requests made by children to the bank, the parents will be notified immediately. If the child would like to receive club information via mail a signed parental consent form must be on file with the bank.

Our Collection, Use and Retention of Customer Information: We collect, use and retain information about our customers only where we reasonably believe it would be useful in administering our business, and for providing products, services, and other opportunities to our customers. We collect and retain information only for specific business purposes - and will tell you why we are collecting and retaining it upon your request by letter, mail or phone. We use information to protect and administer our customers' records, accounts, and funds; to comply with certain laws and regulations; to help design or improve our products and services; and to understand your financial needs and provide you quality products and outstanding service. If you send us an email, we may retain the content of your mail and your mail address in order to respond to questions or concerns that you may have expressed.

Our Maintenance of Accurate Information: We have implemented procedures to help assure that our customers' financial information is accurate, current and complete in accordance with commercial standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Customers should notify us immediately if they receive information regarding their relationship with us that they believe to be inaccurate.

Limiting Employee Access to Information: We have procedures and security levels that limit employee access to personally identifiable information to those with a business reason to know such information. The importance of confidentiality and customer privacy is addressed by company policy. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.

Restrictions on the Disclosures of Account Information: We do not reveal specific information about our customers' accounts or other personally identifiable data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by a customer, (3) the information is provided to a reputable credit bureau or similar reporting agency; or (4) disclosure is lawfully permitted or required.

Maintaining Customer Privacy in Business Relationships with Outside Third Parties: At times it is necessary to provide personally identifiable information about our customers to a third party, such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable law. We may also share customer information with affiliates of Fidelity Bank & Trust in order for our customers to receive information about products and services we believe to be of interest to them. You have the right to limit this sharing and use of information by contacting us and making a request in writing. In addition, at your request, we will put your name on the "DO NOT CALL" list, excluding you from telephone solicitations by Fidelity Bank & Trust or any of our affiliates. To do this, contact us at Fidelity Bank & Trust and make the request in writing.

If you believe Fidelity Bank & Trust has misused information obtained through this web site, or if you have questions or concerns regarding this privacy policy please contact Tom Lucas, President & CEO, to resolve any disputes.

Fidelity Bank & Trust
208 2nd Street SE
PO Box 277
Dyersville, IA 52040